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After a firefox update the new private window doesn't work and program locks up.

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  • Last reply by orvi

ccpjr
ccpjr
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After the last two updates the new private window doesn't work and when I shutdown the program and try to restart it will not open. The only way I can fix this is to uninstall and reinstall Firefox but when I go to uninstall Firefox a pop up window states that Firefox is running so I have to shutdown and restart and then uninstall and then reinstall.

After the last two updates the new private window doesn't work and when I shutdown the program and try to restart it will not open. The only way I can fix this is to uninstall and reinstall Firefox but when I go to uninstall Firefox a pop up window states that Firefox is running so I have to shutdown and restart and then uninstall and then reinstall.

All Replies (1)

orvi
orvi
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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

Do NOT click the Reset button on the Safe Mode start window. https://support.mozilla.org/kb/Safe+Mode https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes