This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't get rid of the Master Password

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by OnlyMe1959

OnlyMe1959
OnlyMe1959
more options

I check, I uncheck, I refresh, and I can't get rid of the requirement for a Master Password. It's soo frustrating because it won't allow me to enter my user ID and password to a site.

I check, I uncheck, I refresh, and I can't get rid of the requirement for a Master Password. It's soo frustrating because it won't allow me to enter my user ID and password to a site.

Chosen solution

OnlyMe1959 said

I check, I uncheck, I refresh, and I can't get rid of the requirement for a Master Password. It's soo frustrating because it won't allow me to enter my user ID and password to a site.

Sorry gang. My fault. Turns out it was HP SimplePass that wasn't letting me sign in. And when trying to turn it off, it won't. I'll contact HP.

Read this answer in context 👍 0

All Replies (1)

OnlyMe1959
OnlyMe1959 Question owner
more options

Chosen Solution

OnlyMe1959 said

I check, I uncheck, I refresh, and I can't get rid of the requirement for a Master Password. It's soo frustrating because it won't allow me to enter my user ID and password to a site.

Sorry gang. My fault. Turns out it was HP SimplePass that wasn't letting me sign in. And when trying to turn it off, it won't. I'll contact HP.