This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After crashing, Firefox will not open on my Mac even after re-install.

  • 1 reply
  • 1 has this problem
  • 14 views
  • Last reply by guigs

more options

When browsing some pages concerning whether Islam was a peaceful religion, Firefox crashed and closed. A small window opened which says "We're sorry. Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts. To help us to diagnose and fix the problem, you can send us a crash report etc..

I have un-installed Firefox and re-downloaded it but all I can get is the crash report window. Firefox will not open.

When browsing some pages concerning whether Islam was a peaceful religion, Firefox crashed and closed. A small window opened which says "We're sorry. Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts. To help us to diagnose and fix the problem, you can send us a crash report etc.. I have un-installed Firefox and re-downloaded it but all I can get is the crash report window. Firefox will not open.

All Replies (1)

more options

Is it possible to try to start Firefox in Safe Mode?