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Can't log in through WVDE for youtube videos. IE and Chrome gives you an option to go ahead. I can't use Firefox in my classroom. Any suggestions?

  • 6 replies
  • 1 has this problem
  • 1 view
  • Last reply by kfetter

kfetter
kfetter
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This Connection is Untrusted: I've tried adding exceptions but it still won't work. WVDE- West Virginia Dept of Ed - We have to go through Webtop and log in to get on youtube. Any suggestions?

This Connection is Untrusted: I've tried adding exceptions but it still won't work. WVDE- West Virginia Dept of Ed - We have to go through Webtop and log in to get on youtube. Any suggestions?

All Replies (6)

FredMcD
FredMcD
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Check if the school is using any blockers.

http://www.ehow.com/how_11385212_troubleshoot-reset-connection-firefox.html

https://support.mozilla.org/en-US/kb/server-not-found-connection-problem

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

http://kb.mozillazine.org/Error_loading_websites

This Connection is Untrusted is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.

kfetter
kfetter Question owner
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Yes, they are blocking but we log in through the state server and have been able to accept risk. This just started about a month ago. We can accept the risk with IE and type in danger with Chrome and it works. I have a Mac and don't have IE on my computer. Chrome won't let you download a video to show in class. Streaming doesn't always work with our connection. I prefer to use Firefox for videos.

FredMcD
FredMcD
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I've called the big guys to help you. Good luck.

If you have Real Player on your system, it has a built in web browser.

kfetter
kfetter Question owner
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Thanks!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you have Avast then try to disable HTTPS scanning in Avast Web Shield.

If you can't inspect the certificate via "I Understand the Risks" then try this:

Open the "Add Security Exception" window by pasting this chrome URL in the Firefox location/address bar and check the certificate:

  • chrome://pippki/content/exceptionDialog.xul

In the location field of this window type or paste the URL of the website.

  • retrieve the certificate via the "Get certificate" button
  • click the "View..." button to inspect the certificate in the Certificate Viewer

You can inspect details like the issuer and the certificate chain in the Details tab of the Certificate Viewer. Check who is the issuer of the certificate. If necessary then you can attach a screenshot that shows the certificate viewer.

kfetter
kfetter Question owner
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Tried the above: Unable to obtain identification status for this site.