This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

The print page does not open when I attempt to print a Web page.

johncanning
johncanning
more options

I have been using Firefox for many months and until now I have had no problems printing a Web page. I have been away for a week and discovered this problem yesterday when I attempted to print a Web page. Maybe there has been some change during the past week that I'm not aware of?

I have been using Firefox for many months and until now I have had no problems printing a Web page. I have been away for a week and discovered this problem yesterday when I attempted to print a Web page. Maybe there has been some change during the past week that I'm not aware of?

Chosen solution

Does this happen on all sites or is it on particular sites?

Normally a button to launch a print-formatted page pops up in a new window. Firefox's built-in popup blocker allows popups generated by a user click, but if you have any security add-ons, perhaps one of them is blocking those.

Could you test in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

Read this answer in context 👍 0

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Chosen Solution

Does this happen on all sites or is it on particular sites?

Normally a button to launch a print-formatted page pops up in a new window. Firefox's built-in popup blocker allows popups generated by a user click, but if you have any security add-ons, perhaps one of them is blocking those.

Could you test in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?