Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hi, lost all my bookmarks... wont let me sign in/wont recognise password... wont send confirmation email. Wtf... please help fast.

  • 3 replies
  • 4 have this problem
  • 11 views
  • Last reply by cor-el

more options

Hi, lost all my bookmarks... wont let me sign in/wont recognize password... wont send confirmation email. Wtf...

Please help, I've just changed from Chrome and this is my first experience...

Hi, lost all my bookmarks... wont let me sign in/wont recognize password... wont send confirmation email. Wtf... Please help, I've just changed from Chrome and this is my first experience...

Chosen solution

Do you know why your bookmarks are gone?

What about the rest of the profile?


Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

Read this answer in context 👍 0

All Replies (3)

more options

Help808 said

Hi, lost all my bookmarks... wont let me sign in/wont recognize password... wont send confirmation email. Wtf... Please help, I've just changed from Chrome and this is my first experience...

Hello and so sorry for this experience

Hopefully, we'll come to a resolution real fast. Please check what to do if you forget your password or unable to access your Sync account

Kindly get back with your results so that we can pick it up.

Cheers, Michael

more options

Chosen Solution

Do you know why your bookmarks are gone?

What about the rest of the profile?


Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

more options

Do you have JSON backups available?

You can check for problems with the places.sqlite database file (bookmarks, history) in the Firefox profile folder.

If the Places Maintenance extension can't repair the places.sqlite database file then remove all places.sqlite file(s) in the Firefox profile folder to make Firefox rebuild the places.sqlite database file from the most recent JSON backup in the bookmarkbackups folder.