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  • 5 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

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Здравствуйте! У меня проблема со страницей добавления аннотаций на Ютубе, раньше все было нормально, но уже несколько недель не получается работать на этой странице, все кнопки неактивны и черный прямоугольник вместо видео. Никаких ошибок не выдает, в других браузерах все работает. Прикрепила скриншот страницы, посмотрите пожалуйста. Спасибо заранее!

Здравствуйте! У меня проблема со страницей добавления аннотаций на Ютубе, раньше все было нормально, но уже несколько недель не получается работать на этой странице, все кнопки неактивны и черный прямоугольник вместо видео. Никаких ошибок не выдает, в других браузерах все работает. Прикрепила скриншот страницы, посмотрите пожалуйста. Спасибо заранее!

Chosen solution

check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Read this answer in context 👍 1

All Replies (5)

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Hello,

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Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?


Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

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The safe mode doesn't help, the problem is still there. Screenshot is attached, check please.

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Chosen Solution

check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

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The problem was about Flash Player, it was not installed yet :) Thanks a lot for help!

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Glad to help. Safe surfing.