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Firefox crashes

  • 6 replies
  • 2 have this problem
  • 1 view
  • Last reply by FredMcD

HosAdeeb
HosAdeeb
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Hi, All of a sudden, I'm having a nightmare trying to make Firefox run! It crashes now every single time. I tried a clean re-installation, I wiped the old installation folder, I even manually deleted the profile. And it still crashes. It even won't send the Crash Report. I even tried to temporarily disable my AntiVirus software (Norton).

My machine is a Win XP, and everything used to work until just today! I can't pinpoint anything that would interfere with Firefox.

Could you please help?

Hi, All of a sudden, I'm having a nightmare trying to make Firefox run! It crashes now every single time. I tried a clean re-installation, I wiped the old installation folder, I even manually deleted the profile. And it still crashes. It even won't send the Crash Report. I even tried to temporarily disable my AntiVirus software (Norton). My machine is a Win XP, and everything used to work until just today! I can't pinpoint anything that would interfere with Firefox. Could you please help?
Attached screenshots

Modified by HosAdeeb

All Replies (6)

FredMcD
FredMcD
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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to start Firefox in Safe Mode by holding down the Shift (Mac: Options) key to see if that helps.

If you can't open Firefox, see:

If you can't open Firefox long enough, see:

HosAdeeb
HosAdeeb Question owner
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I have a few Crash Reports pending. How can I send them?! I can't find here a means of doing so! Only images can be uploaded...

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If a line on the about:crashes page doesn't start with "bp-" then click the line to submit the report and the link will be updated and gets a "bp-" prefix if the report is submitted successfully. Please do not add the "bp-" prefix yourself.

HosAdeeb
HosAdeeb Question owner
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Firefox won't run in the first place! How can I get to the "about:crashes" page?!

The crash reports I mentioned in my previous post were in the "Pending" folder.

FredMcD
FredMcD
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Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
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