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Why does text mode in drawings in Onshape not allow more than 1 character to be entered?

Vector1
Vector1
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Since I upgraded to Windows10, I have an issue with entering text on a drawing in Onshape (https://www.onshape.com/). Firstly the text box seems to have a mind of its own with respect to its size - it just grows more when the mouse button is released. Also, I cannot seem to enter more than one character. I do not have an issue with modelling components. (WebGL is required for Onshape).

Another problem is that messages do not display at all when I try to access my email using my service provider's browser full version. They do however,display in their light version.

I have none of these issues when I use Chrome on the same PC

Since I upgraded to Windows10, I have an issue with entering text on a drawing in Onshape (https://www.onshape.com/). Firstly the text box seems to have a mind of its own with respect to its size - it just grows more when the mouse button is released. Also, I cannot seem to enter more than one character. I do not have an issue with modelling components. (WebGL is required for Onshape). Another problem is that messages do not display at all when I try to access my email using my service provider's browser full version. They do however,display in their light version. I have none of these issues when I use Chrome on the same PC

All Replies (2)

FredMcD
FredMcD
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Make sure your Java (Not JavaScript) is up to date Verify Java and Find Out-of-Date Versions {web link}

Version 8 Update 60 Release date August 18, 2015

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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I can't find an open demo to play with, I would need to create an account. Can you get support from the company or are you on your own with this problem?