This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

clicking on youtube comments would reload the page

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

pichushkin
pichushkin
more options

Hi, the issue is as following: I can load a video page on youtube and watch it without problems.

If, however, during any moment I click the "expand comments" arrow under any comment that has it, the page is COMPLETELY reloaded, like I pressed F5. After this it no longer reloads when I click any of the those arrows. If I go to another video, it happens again.

This happens only in Firefox and, as far as I know, only on youtube.

Hi, the issue is as following: I can load a video page on youtube and watch it without problems. If, however, during any moment I click the "expand comments" arrow under any comment that has it, the page is COMPLETELY reloaded, like I pressed F5. After this it no longer reloads when I click any of the those arrows. If I go to another video, it happens again. This happens only in Firefox and, as far as I know, only on youtube.

All Replies (1)

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.