This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Adobe Acrobat plug in keeps showing that is out of date even after updating or reinstalling.

gcrobinson
gcrobinson
more options

Other users have reported similar problems. My case specifically: Running Firefox - up to date (42.0) - on Windows 7 (also up to date). Firefox consistently shows that the Adobe Acrobat Reader add-on is not up to date. I have tried to update and reinstalled Acrobat. I just had Acrobat request to update which was successful and Firefox also updated. Firefox still reports that Acrobat is out of date. Firefox reports that the current add-on is 15.9.20069.28170 but clicking the Update Now button on the Add On check page links to an Adobe update page with the version number 2015.009.20069. When I search (Google) for the most recent version, I reached a page which listed all the versions, updates, etc. The most recent version shown there is 2015.009.20069. According to the Windows Control Panel, the version of Adobe Acrobat Reader installed on the computer is 15.009.20077!

As far as I can tell it is working properly, updating regularly. I don't know where the number 28170 comes from or why the Add-On page is reporting that Acrobat is out of date, unless the updated version of Acrobat Reader is not actually updating the Add On portion of Firefox.

Any suggestion or comments?

Other users have reported similar problems. My case specifically: Running Firefox - up to date (42.0) - on Windows 7 (also up to date). Firefox consistently shows that the Adobe Acrobat Reader add-on is not up to date. I have tried to update and reinstalled Acrobat. I just had Acrobat request to update which was successful and Firefox also updated. Firefox still reports that Acrobat is out of date. Firefox reports that the current add-on is 15.9.20069.28170 but clicking the Update Now button on the Add On check page links to an Adobe update page with the version number 2015.009.20069. When I search (Google) for the most recent version, I reached a page which listed all the versions, updates, etc. The most recent version shown there is 2015.009.20069. According to the Windows Control Panel, the version of Adobe Acrobat Reader installed on the computer is 15.009.20077! As far as I can tell it is working properly, updating regularly. I don't know where the number 28170 comes from or why the Add-On page is reporting that Acrobat is out of date, unless the updated version of Acrobat Reader is not actually updating the Add On portion of Firefox. Any suggestion or comments?

Chosen solution

My suggestion is to ignore the information from the plugin checker site and use Adobe's built-in feature to check for updates. In your Adobe Reader DC or Adobe Acrobat DC:

Help menu > Check for updates

While the plugin checker site uses data supplied by Adobe, there seem to be discrepancies between the program version number and plugin version number that have not yet been resolved.

Read this answer in context 👍 0

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Chosen Solution

My suggestion is to ignore the information from the plugin checker site and use Adobe's built-in feature to check for updates. In your Adobe Reader DC or Adobe Acrobat DC:

Help menu > Check for updates

While the plugin checker site uses data supplied by Adobe, there seem to be discrepancies between the program version number and plugin version number that have not yet been resolved.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

By the way, the plugin check page currently is looking for version "2015.009.20069". To see how websites detect the number of your currently installed version of the Adobe Acrobat plugin, you can use my plugin lister page:

https://jeffersonscher.com/res/plugins.html

I expect that you will see it doesn't match, and this is the problem that needs to be resolved on the plugin check site.