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Why does Thunderbird keep marking my mom's messages as junk?

  • 3 replies
  • 16 have this problem
  • 8 views
  • Last reply by DaveWK

AdamPW
AdamPW
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I just starting using Thunderbird, and it keeps marking my mom's messages as junk, even after I have told it that they are not junk. I have adaptive junk mail controls enabled, and Thunderbird marks my mom's messages as junk, even though I have previously marked her messages as not junk, added her to my personal contacts, and told Thunderbird not to mark emails from people in my personal contacts as junk. It doesn't mark all her messages as junk. However, for the ones it does mark as junk, if I mark them as "Not Junk," they will be re-marked as junk a few minutes later. I do not have any message filters. I have not been able to identify any pattern as to which of my mom's messages Thunderbird does or does not mark as junk. All these messages are coming from the same address. I do not have this problem with messages from other addresses.

I am using Thunderbird to access my Yahoo Mail account using IMAP. This is not a problem when I log into Yahoo Mail through a browser.

Thank you.

I just starting using Thunderbird, and it keeps marking my mom's messages as junk, even after I have told it that they are not junk. I have adaptive junk mail controls enabled, and Thunderbird marks my mom's messages as junk, even though I have previously marked her messages as not junk, added her to my personal contacts, and told Thunderbird not to mark emails from people in my personal contacts as junk. It doesn't mark all her messages as junk. However, for the ones it does mark as junk, if I mark them as "Not Junk," they will be re-marked as junk a few minutes later. I do not have any message filters. I have not been able to identify any pattern as to which of my mom's messages Thunderbird does or does not mark as junk. All these messages are coming from the same address. I do not have this problem with messages from other addresses. I am using Thunderbird to access my Yahoo Mail account using IMAP. This is not a problem when I log into Yahoo Mail through a browser. Thank you.

All Replies (3)

Gnospen
Gnospen
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I think it's Yahoo that marks them as junk. In IMAP your pc-inbox should be synchronized with your Yahoo-inbox. Somehow Yahoo doesn't get your NO-JUNK tab change and updates at next connection. I guess you can set your Yahoo-account not to mark junk at all. OR Set up a filter to move your mum's mail to another folder and 'un-junk' them.

AdamPW
AdamPW Question owner
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I guess it could be something related to Yahoo or the process of getting the messages to Thunderbird, but that doesn't seem likely because my mom's messages aren't marked as spam or junk in my Yahoo account and never have been.

DaveWK
DaveWK
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I have this same problem with some business emails I get that keep getting redirected to the Junk folder no matter what I do. Like the person above I have adaptive controls on and have marked these emails numerous times as "NOT JUNK" to no avail. I have also checked them online in my Yahoo account and they are in the normal Inbox there. I have even tried moving them to my Inbox on my Gmail account in TB and the same thing happens there, they get moved to the Junk folder. This is very frustrating! It has to be TB doing this! What properties of these emails is TB looking at because Yahoo is NOT marking them as junk. I have created a message filter that will move them to the Inbox but it has to do this over and over and over and over again because they keep getting moved to Junk. I have several other messages that keep getting flagged as Junk no matter what I do but at least those are left in the Inbox. There is something seriously wrong with the spam control functions of TB because it rarely responds to my directions or settings. DaveWK