This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

i downloaded "image and flash blocker" to get rid of automatically-playing video pop-ups, but now i can't play any videos! help!

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

maureen s
maureen s
more options

to stop annoying automatically-playing videos on various sites (like cnn.com), i tried the "ask to activate" setting on shockwave or flash and it still happened, so i was directed to the firefox site that had the IMAGE AND FLASHBLOCKER to install and now nothing plays! i tried on youtube, for example, and i can hear sound, but there is no video. i can't find what i installed to uninstall it! have no idea what to do now .

to stop annoying automatically-playing videos on various sites (like cnn.com), i tried the "ask to activate" setting on shockwave or flash and it still happened, so i was directed to the firefox site that had the IMAGE AND FLASHBLOCKER to install and now nothing plays! i tried on youtube, for example, and i can hear sound, but there is no video. i can't find what i installed to uninstall it! have no idea what to do now .

Chosen solution

maureens said

. . . . had the IMAGE AND FLASHBLOCKER to install . . . . .

Please confirm. Your System Details shows;

Extensions

Flashblock 1.5.18.1-signed

Read this answer in context 👍 0

All Replies (3)

FredMcD
FredMcD
more options

Chosen Solution

maureens said

. . . . had the IMAGE AND FLASHBLOCKER to install . . . . .

Please confirm. Your System Details shows;

Extensions

Flashblock 1.5.18.1-signed

maureen s
maureen s Question owner
more options

before i got this reply, i finally figured out how to find the add-on and i deleted it. i think i went to FIREFOX help.

done.

FredMcD
FredMcD
more options

Glad to help. Safe Surfing.