This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

No response when I click inbox folders

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by Wayne Mery

jerseycao
jerseycao
more options

When I click "inbox" or any of other folders on left, there is no respsone. Thunderbird just do nothing ! I have tried retarted in safe mode and remove any add-ons. But no use.

Please check the attached screenshot below.

Urgent! Jersey

When I click "inbox" or any of other folders on left, there is no respsone. Thunderbird just do nothing ! I have tried retarted in safe mode and remove any add-ons. But no use. Please check the attached screenshot below. Urgent! Jersey
Attached screenshots

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

jerseycao, This is a known issue with version 38. We hope to resolve it in the next point update 38.6.0 in a couple weeks.

For now, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode Remove the Lightning addon. Restart Thunderbird.

Does problem go away?