This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I compose an email but when I send, a message opens telling me the file cannot be sent. If i send anyway, the recipient just gets a blank incoming email!

  • 3 replies
  • 3 have this problem
  • 1 view
  • Last reply by Matt

TNC1
TNC1
more options

I have attached a screen shot of the error message and would be grateful for any suggestions as to why Thunderbird is unhappy and not sending the narrative written in my emails....but just sends a blank message to the correct addressee.

Oh...it seems the forum system won't load the .jpg .....frustrating...so I'll write out the exact message in full:

"There was a problem including the file file:///C:/DOCUME~1/XPUSER~1/LOCALS~1/Temp/nsemail.html in the message. Would you like to continue sending this message without this file. "

Thanks.

I have attached a screen shot of the error message and would be grateful for any suggestions as to why Thunderbird is unhappy and not sending the narrative written in my emails....but just sends a blank message to the correct addressee. Oh...it seems the forum system won't load the .jpg .....frustrating...so I'll write out the exact message in full: "There was a problem including the file file:///C:/DOCUME~1/XPUSER~1/LOCALS~1/Temp/nsemail.html in the message. Would you like to continue sending this message without this file. " Thanks.

Chosen solution

Avast strikes again. See https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#AVAST

Read this answer in context 👍 2

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Avast strikes again. See https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#AVAST

TNC1
TNC1 Question owner
more options

Thanks very much Matt - just posted the line *\nsemail.html into AVAST and it's sorted! I wonder how long it will take AVAST to fix their system?

atb

TNC1 (Trevor - UK)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

I doubt they will.... Anti virus programs cause more difficulties with mail than anything else. I sometimes feel we should get a subsidy from the AV companies for telling their customers how to change their software so it actually works.