We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

thunderbird will not connect to bt email server most of the time,have to switch off and restart programme to get connection

  • 3 replies
  • 2 have this problem
  • 5 views
  • Last reply by Zenos

joe0543
joe0543
more options

thunderbird refuses to connect to my bt email server most of the time . I have to switch off and then restart t/bird to get it to connect. this also happens when I change to a different setting . ie, bulk mail,ect have disabled add on,s without any success

thunderbird refuses to connect to my bt email server most of the time . I have to switch off and then restart t/bird to get it to connect. this also happens when I change to a different setting . ie, bulk mail,ect have disabled add on,s without any success

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

tried disabling your anti virus, or it's email scanner. Either could be causing the issues you offer.

Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX

If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.
joe0543
joe0543 Question owner
more options

Thanks very much, will try you suggestions when I get time and let you know the outcome regards joe

Zenos
Zenos
more options

What does "refuse to connect" mean? I have 11 or so accounts set up in Thunderbird and the sole btinternet account I have is notable for repeatedly demanding that I re-enter its password.

Like many ISPs, bt provide email and a Web interface to use it in. So long as that works, they appear not to care about alternative channels not working. There are many alternative email providers. Find another one, who takes email seriously. You can probably set it up to re route your existing email via the new provider, so you don't need to abandon the old email address.