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can't find some account folders in thunderbird. Lost subscriptions? [outlook]

  • 3 replies
  • 1 has this problem
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  • Last reply by Matt

haggmjsr
haggmjsr
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I have multiple email accounts and one of the accounts folders disappeared, and now all I see is the account, the inbox, and deleted folder. All of the other folders are missing. The account is one of three outlook accounts I set up. all of the other accounts are working properly.

I have multiple email accounts and one of the accounts folders disappeared, and now all I see is the account, the inbox, and deleted folder. All of the other folders are missing. The account is one of three outlook accounts I set up. all of the other accounts are working properly.

Modified by Wayne Mery

All Replies (3)

Wayne Mery
Wayne Mery
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What happens if you select the account in the (left) Folder Pane of the main window, then select 'Manage folder subscriptions' under 'Advanced Features', then click 'Refresh' in the Subscribe window?

user01229325
user01229325
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OP started a new thread to complain.

https://support.mozilla.org/en-US/questions/1105921

Matt
Matt
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And I am closing it Airmail.... I am sick of repeat duplicate postings.

It would appear that Microsoft released a bad update to their office365 / outlook.com servers which broke IMAP folders. Microsoft are working on the issue and promise to remediate the situation. For a workaround, please see my blog post. Unfortunately other an that there is nothing more we can offer until Microsoft fix their servers,

We are tracking this issue in Bug 1241926.