This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

wind1976
wind1976
more options

Crash ID: bp-76861bc8-9d0a-419a-ad0a-d4cca2160319

file uses high cpu and crashes when playing video or sometimes just in gmail. Have refreshed it, and seen no updates are needed

app data not seen on explorer using add images file

Crash ID: bp-76861bc8-9d0a-419a-ad0a-d4cca2160319 file uses high cpu and crashes when playing video or sometimes just in gmail. Have refreshed it, and seen no updates are needed app data not seen on explorer using add images file

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That looks like a problem with the graphics display driver.

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.