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Firefox crashes - even in safe mode

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

clarkedesign
clarkedesign
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Crash ID: bp-46cdc920-0513-4b8f-ab30-778212160517

Just turned on computer this morning and Firefox crashes, even when starting in safe mode.

uninstalled, removed system folder in Program Files, downloaded latest version, reinstalled.

still crashes every time on start-up.

Not sure what to do next ??

Crash ID: bp-46cdc920-0513-4b8f-ab30-778212160517 Just turned on computer this morning and Firefox crashes, even when starting in safe mode. uninstalled, removed system folder in Program Files, downloaded latest version, reinstalled. still crashes every time on start-up. Not sure what to do next ??

All Replies (1)

FredMcD
FredMcD
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The right step is to tell us and give any crash reports you have.

Product Firefox Version 46.0.1 Build ID 20160502172042 Release Channel release OS Windows 7 OS Version 6.1.7601 Service Pack 1

Signature PR_FindSymbol | js::ctypes::Library::Declare

rooksbas.DLL = Windows

RapportGP.dll = Rapport@ Trusteer Ltd

RapportUtil.dll = Rapport

WRusr.dll = Webroot SecureAnywhere

For now, disable Rapport and Webroot

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration