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Subject etc of Inbox emails appear in upper window, Content has disappeared from lower window. How do I recover?

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  • Last reply by christ1

acollins
acollins
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I am using windows 7 with Thunderbird. I am using a standard screen layout where email subject etc is displayed in upper window and email content in the lower window. This morning when I logged in the content of all my emails received yesterday has disappeared. I have just received a confirmation email of my registration here, which is showing OK. Presumably a link to a storage fodler has corrupted. any advice on how to restore these files would be helpful Alan C

I am using windows 7 with Thunderbird. I am using a standard screen layout where email subject etc is displayed in upper window and email content in the lower window. This morning when I logged in the content of all my emails received yesterday has disappeared. I have just received a confirmation email of my registration here, which is showing OK. Presumably a link to a storage fodler has corrupted. any advice on how to restore these files would be helpful Alan C

Chosen solution

It sounds like your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Backing_Up_and_Restoring

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

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christ1
christ1
  • Top 25 Contributor
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Chosen Solution

It sounds like your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Backing_Up_and_Restoring

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird