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Firefox crashes

  • 2 replies
  • 2 have this problem
  • 2 views
  • Last reply by Eliz210

Eliz210
Eliz210
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Can't initiate Firefox. Crashes immediately without opening program. Have uninstalled previous version of Firefox, installed latest and updated Windows 10. Firefox will not open in Safe Mode either.

Report Crash ID: bp-af2c8b96-2f8e-4c17-82bb-40c2d2160707

Can't initiate Firefox. Crashes immediately without opening program. Have uninstalled previous version of Firefox, installed latest and updated Windows 10. Firefox will not open in Safe Mode either. Report Crash ID: bp-af2c8b96-2f8e-4c17-82bb-40c2d2160707

Chosen solution

This solved the problem. Thank you so much! I noticed that there were a number of pref-#.js files, probably from each time that Firefox had started to initialize and then crashed, (ie, pref-1.js, pref-2.js, etc.) I only deleted the main pref.js file and Firefox created a new one and was able to open without crashing. Thanks again.

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All Replies (2)

philipp
philipp
  • Moderator
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hi Eliz210, can you try to navigate to your firefox profile folder and rename the file prefs.js that should be located there to something like oldprefs.js. please see if firefox is starting again afterwards...

Profiles - Where Firefox stores your bookmarks, passwords and other user data

Eliz210
Eliz210 Question owner
more options

Chosen Solution

This solved the problem. Thank you so much! I noticed that there were a number of pref-#.js files, probably from each time that Firefox had started to initialize and then crashed, (ie, pref-1.js, pref-2.js, etc.) I only deleted the main pref.js file and Firefox created a new one and was able to open without crashing. Thanks again.