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AdBlock Plus keeps blocking popups in Quickbooks Online even after I disable it.

  • 3 replies
  • 6 have this problem
  • 17 views
  • Last reply by CelticOm

CelticOm
CelticOm
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When trying to add new users to Quickbooks Online, I get a popup from Quickbooks that says "Oh-uh. Please unblock us." So I disable AdBlock Plus only on that page, and it doesn't work. I disable AdBlock Plus everywhere, and that doesn't work, either. I don't want to have to uninstall AdBlock Plus, but not being able to use Quickbooks isn't an option. Please help.

When trying to add new users to Quickbooks Online, I get a popup from Quickbooks that says "Oh-uh. Please unblock us." So I disable AdBlock Plus only on that page, and it doesn't work. I disable AdBlock Plus everywhere, and that doesn't work, either. I don't want to have to uninstall AdBlock Plus, but not being able to use Quickbooks isn't an option. Please help.

Chosen solution

AdBlock, if disabled, will not block anything. The warning could be a false positive.

Type about:preferences#content<enter> in the address bar Under Content turn on Block pop-up windows. To its right, press Exceptions. List any sites that you do not want pop-ups to be blocked.

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All Replies (3)

FredMcD
FredMcD
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Chosen Solution

AdBlock, if disabled, will not block anything. The warning could be a false positive.

Type about:preferences#content<enter> in the address bar Under Content turn on Block pop-up windows. To its right, press Exceptions. List any sites that you do not want pop-ups to be blocked.

the-edmeister
the-edmeister
  • Moderator
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Add an Exception for the Quickbooks Online website to the Firefox popup blocker feature - so that Firefox doesn't block popups on that website. https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting#w_pop-up-blocker-settings

CelticOm
CelticOm Question owner
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Thanks to all replies. I had not realized that I had to specify Exceptions not in the AdBlock add-on itself, but in my Firefox browser settings. It wasn't the add-on that was causing the issue. It's fixed now, thanks again!