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Unified View not working properly

  • 3 replies
  • 5 have this problem
  • 1 view
  • Last reply by Toad-Hall

anne-marie1
anne-marie1
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Hi

I have selected unified views however last week Telstra migrated it's emails to a new system. I am receiving emails and the email account appears as one of the accounts shown as a subfolder under "Inbox" in the Unified View however if I select the "Inbox" rather than a subfolder it does not show new/read emails for the subfolder in question but it does for the others.

In other words I have 4 emails accounts. One currently has 986 new emails, the other 2, another 19 and the other 4411. These are aggregated as subfolders in INBOX which shows 1007 unread emails - i.e. it leaves off the last account.

How do I make the subfolder feed into the Inbox?

Here's a partial screenshot....

Anne-Marie

Hi I have selected unified views however last week Telstra migrated it's emails to a new system. I am receiving emails and the email account appears as one of the accounts shown as a subfolder under "Inbox" in the Unified View however if I select the "Inbox" rather than a subfolder it does not show new/read emails for the subfolder in question but it does for the others. In other words I have 4 emails accounts. One currently has 986 new emails, the other 2, another 19 and the other 4411. These are aggregated as subfolders in INBOX which shows 1007 unread emails - i.e. it leaves off the last account. How do I make the subfolder feed into the Inbox? Here's a partial screenshot.... Anne-Marie
Attached screenshots

Chosen solution

Unified view is not a real folder, so doing the following does not effect emails.

Try this: Select 'Menu icon' > 'Folders' > 'All'

Make hidden files and folders visible:

In Thunderbird

  • Help > TRoubleshooting Information
  • click on 'Show Folder' button
  • Close Thunderbird now - this is important.
  • click on 'Mail' folder.
  • locate and delete 'smart mailboxes' folder.


Restart Thunderbird.

  • Select 'Menu icon' > 'Folders' > 'Unified'

Did this work ?

Read this answer in context 👍 6

All Replies (3)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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Chosen Solution

Unified view is not a real folder, so doing the following does not effect emails.

Try this: Select 'Menu icon' > 'Folders' > 'All'

Make hidden files and folders visible:

In Thunderbird

  • Help > TRoubleshooting Information
  • click on 'Show Folder' button
  • Close Thunderbird now - this is important.
  • click on 'Mail' folder.
  • locate and delete 'smart mailboxes' folder.


Restart Thunderbird.

  • Select 'Menu icon' > 'Folders' > 'Unified'

Did this work ?

Modified by Toad-Hall

anne-marie1
anne-marie1 Question owner
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Thank-you Toad-Hall - worked like a dream! I could never have done that on my own. Anne-Marie

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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Good to hear all is now ok.