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Unable to get Firefox to successfully download and open some PDFs. No problem with other browsers. Why?

  • 2 replies
  • 3 have this problem
  • 1 view
  • Last reply by MikeP246

MikeP246
MikeP246
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When browsing and insurance website, I try to download a PDF file, but Firefox is unable to download it. Instead I get a download of an HTML file with garbage contents. Other browsers (Chrome, Edge) have no problem with the download. Why?

When browsing and insurance website, I try to download a PDF file, but Firefox is unable to download it. Instead I get a download of an HTML file with garbage contents. Other browsers (Chrome, Edge) have no problem with the download. Why?

All Replies (2)

FredMcD
FredMcD
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Is the problem with many sites, some, a few? Do you get any kind of error messages?

http://kb.mozillazine.org/Issues_with_Firefox#Downloading_opening_or_saving_files

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

MikeP246
MikeP246 Question owner
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FredMcD said

Is the problem with many sites, some, a few? Do you get any kind of error messages? http://kb.mozillazine.org/Issues_with_Firefox#Downloading_opening_or_saving_files https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

No Error messages. Currently having problem with one site only, but that site works fine with other browsers. Suspect a problem with the linkage between Firefox and its PDF reader, although many other PDFs download just fine when coming from other sites.

Modified by MikeP246