Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

this shows up a lot for me the media could not be loaded either because the server or network failed or because the format is not supported

  • 2 replies
  • 29 have this problem
  • 1 view
  • Last reply by ahmedsuli

ahmedsuli
ahmedsuli
more options

it been 5 days facing this problem while watching videos sometimes it work normally the next day then it crashes I tried other sites some works and some no (the media could not be loaded either because the server or network failed or because the format is not supported )

http://prntscr.com/coo9fh http://prntscr.com/coo9ue http://prntscr.com/coob3g

it been 5 days facing this problem while watching videos sometimes it work normally the next day then it crashes I tried other sites some works and some no (the media could not be loaded either because the server or network failed or because the format is not supported ) http://prntscr.com/coo9fh http://prntscr.com/coo9ue http://prntscr.com/coob3g

Chosen solution

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Read this answer in context 👍 1

All Replies (2)

FredMcD
FredMcD
more options

Chosen Solution

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

ahmedsuli
ahmedsuli Question owner
more options

FredMcD said

If you have problems with current Shockwave Flash plugin versions then check this:
  • see if there are updates for your graphics drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
  • disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also:

Thank you