Why is my password rejected when I try, without success to send emails?
Despite going into Security, Passwords, deleting them, closing down Thunderbird, reopening it, putting back my passwords when asked, I cannot send emails because the password is rejected. I can receive emails.
Chosen solution
Sorry but have now abandoned Thurnderbird.
Read this answer in context 👍 1All Replies (8)
the password failed error message is really connection failed. So there are multiple possibilities.
In order for us to better investigate this issue you need to add a little more non-personal information.
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Please also add the result of these troubleshooting steps to your post
- Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
- Do you use anti-virus and firewall software? What is the version?
- Who is the email provider?
Matt: OP posted response as a new question.
I am very confused and do not understand this system of sending you messages. I do not know whether you received all the data I sent. But I am very fed up not being able to send emails. I cannot send them under safe mode. My anti-virus is free Avira, the latest. I pasted the trouble-shooting information but do not know whether you received it. I will try and send it as an attachment to this, by using 'Choose File). Incidentally my Sent Box has disappeared and this is really a huge problem for me. For although I cannot send any now there are emails I have sent which I would like to access. Do you think the problem can be solved? Just tried to send a folder to you through Choose File but it did not work.
Just paste into the box where you type your reply in this forum, using right-click or ctrl+v. It's just text, on your clipboard.
Modified by Zenos
Still posting to multiple threads.
https://support.mozilla.org/en-US/questions/1142967#answer-926579
What on earth did you do to make such a mess? Did you click on "copy text to clipboard"? Or did you try to select the text with your mouse?
It ought to look more like this:
Application Basics
Name: Thunderbird Version: 50.0 User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:50.0) Gecko/20100101 Thunderbird/50.0 Profile Directory: Open Directory
(Local drive) Application Build ID: 20161007134619 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account12:
INCOMING: account12, , (imap) outlook.office365.com:993, SSL, passwordCleartext
OUTGOING: , smtp.office365.com:587, SSL, passwordCleartext, true
account13:
INCOMING: account13, , (rss) Feeds, plain, passwordCleartext
account14:
INCOMING: account14, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account15:
INCOMING: account15, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account16:
INCOMING: account16, , (imap) imap.gmx.com:993, SSL, passwordCleartext
OUTGOING: , mail.gmx.com:465, SSL, passwordCleartext, true
OUTGOING: , mail.gmx.com:465, SSL, passwordCleartext, false
account17:
INCOMING: account17, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account18:
INCOMING: account18, , (imap) imap.mail.yahoo.com:993, SSL, passwordCleartext
OUTGOING: , smtp.mail.yahoo.com:465, SSL, passwordCleartext, true
account19:
INCOMING: account19, , (imap) mail.btinternet.com:993, SSL, passwordCleartext
OUTGOING: , mail.btinternet.com:465, SSL, passwordCleartext, true
account20:
INCOMING: account20, , (nntp) news.mozilla.org:119, plain, passwordCleartext
OUTGOING: , mail.tamba.co.uk:587, plain, passwordCleartext, true
account21:
INCOMING: account21, , (nntp) news.eternal-september.org:119, plain, passwordCleartext
OUTGOING: , mail.tamba.co.uk:587, plain, passwordCleartext, true
account22:
INCOMING: account22, , (imap) imap.aol.com:993, SSL, passwordCleartext
OUTGOING: , smtp.aol.com:587, alwaysSTARTTLS, passwordCleartext, true
account23:
INCOMING: account23, , (imap) imap.lineone.net:143, plain, passwordEncrypted
OUTGOING: , smtp.tiscali.co.uk:587, alwaysSTARTTLS, passwordCleartext, true
account25:
INCOMING: account25, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, SSL, passwordCleartext, true
account26:
INCOMING: account26, , (pop3) pop-mail.outlook.com:995, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, SSL, passwordCleartext, true
account27:
INCOMING: account27, , (pop3) pop.mail.yahoo.com:995, SSL, passwordCleartext
OUTGOING: , smtp.mail.yahoo.com:465, SSL, passwordCleartext, true
account28:
INCOMING: account28, , (imap) mail.tamba.co.uk:143, plain, passwordCleartext
OUTGOING: , mail.tamba.co.uk:587, plain, passwordCleartext, true
OUTGOING: , mail.tamba.co.uk:587, plain, passwordCleartext, false
Modified by Zenos
Application Basics
Name Thunderbird Version 45.4.0 User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.4.0 Profile Folder (Local drive) Application Build ID 20160928132736 Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory account 1: (pop3) pop3.freenetname.co.uk:110 plain passwordCleartext smtp.freenetname.co.uk:587 plain passwordCleartext true
account 2:
(none) Local Folders plain passwordCleartext
Crash Reports Report ID Submitted
Extensions:
Lightning 4.7.4 true {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences:
browser.cache.disk.capacity 358400
browser.cache.disk.filesystem_reported 1
browser.cache.disk.smart_size_cached_value 358400
browser.cache.disk.smart_size.first_run false
browser.cache.disk.smart_size.use_old_max false
dom.apps.reset-permissions true
extensions.lastAppVersion 45.4.0
It is very difficult to assist with legacy mail accounts provided by companies that have gone into the void. I am left guessing.
Hovever I suggest you try the following settings.
Server Address: mail.madasafish.com Port: 110 Use SSL: OFF SMTP Username: same as your User name above. SMTP Password: same as the Password you used above. SMTP Server Address: mail.madasafish.com SMTP Port: 25 SMTP Encryption: Off
Right click the account in Thunderbird folder pane, select settings and update the server settings, including the sever name
Then scroll down to the outgoing server ((SMTP) and undate the outgoing mail settings as well.
Modified by Matt
Chosen Solution
Sorry but have now abandoned Thurnderbird.