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firefox crashes everytime eset banking & payment protection is launched

  • 2 replies
  • 2 have this problem
  • 2 views
  • Last reply by FredMcD

DrFleur
DrFleur
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I have been using eset banking & protection software for 4 months or so, in this last week, every time I attempt to log onto my bank site, as usual the eset software launches, then firefox crashes. The software works ok in Google Chrome

I have been using eset banking & protection software for 4 months or so, in this last week, every time I attempt to log onto my bank site, as usual the eset software launches, then firefox crashes. The software works ok in Google Chrome

All Replies (2)

FredMcD
FredMcD
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Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 23.0 r0 Shockwave Flash 20.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: 24.0.0.186

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

FredMcD
FredMcD
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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29