Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes when attached files

  • 3 replies
  • 2 have this problem
  • 22 views
  • Last reply by philipp

chef_mercer
chef_mercer
more options

Ever since I updated to Windows 10. Firefox will crash when attaching files to my email.

Any ideas?

bp-cee48020-7e80-4743-8a44-6c0d02170124 2017-01-24 3:55 PM bp-6a93e3bc-fb28-47e9-84f3-42d642170124 2017-01-23 9:16 PM bp-89b05907-ae6e-4518-9a3e-376662170120 2017-01-19 8:30 PM bp-2cad97b2-df89-4a52-b694-fce792170115 2017-01-14 9:26 PM bp-d4a0097d-1063-4df6-824f-4cf0d2170112 2017-01-11 10:14 PM

Ever since I updated to Windows 10. Firefox will crash when attaching files to my email. Any ideas? bp-cee48020-7e80-4743-8a44-6c0d02170124 2017-01-24 3:55 PM bp-6a93e3bc-fb28-47e9-84f3-42d642170124 2017-01-23 9:16 PM bp-89b05907-ae6e-4518-9a3e-376662170120 2017-01-19 8:30 PM bp-2cad97b2-df89-4a52-b694-fce792170115 2017-01-14 9:26 PM bp-d4a0097d-1063-4df6-824f-4cf0d2170112 2017-01-11 10:14 PM

All Replies (3)

FredMcD
FredMcD
more options

bp-cee48020-7e80-4743-8a44-6c0d02170124 Signature: UIItemsView::_OnBatchTimer

FileSyncShell.dll = Microsoft OneDrive = Microsoft Corporation +++++++++++++++++++++++++++++++++++++++++++++ bp-6a93e3bc-fb28-47e9-84f3-42d642170124 bp-89b05907-ae6e-4518-9a3e-376662170120

Signature: UIItemsView::_OnBatchTimer

FileSyncShell.dll = Microsoft OneDrive = Microsoft Corporation

WMVCORE.DLL = Microsoft Windows Media Player

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 51

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

chef_mercer
chef_mercer Question owner
more options

No corrupted files and no updates available for graphic drivers.

philipp
philipp
  • Moderator
more options

hi, are you running firefox inside a sandbox? this a crash that's usually observed by sandboxie users...