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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 10 views
  • Last reply by JNavas

JNavas
JNavas
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Firefox ESR 45.7.0 on a Lenovo ThinkPad T420s running Windows 8.1 x64. Graphics: Intel HD 3000 (9.17.10.2843) and NVIDIA NVS 4200M (10.18.13.5445) Optimus.

Because I was getting some Firefox display corruption with default Intel HD graphics​, and since this machine also has an Nvidia adapter with Optimus technology, I configured Optimus to use the Nvidia adapter for Firefox, which fixed the display corruption issue (at the cost of increased power consumption), but then I started getting crashes in plugin-container.exe.

Tried disabling extensions, but that did not solve the problem.

I switched back to the Intel HD adapter and the corruption returned, but the crashes went away. Not a terrific trade-off, but then I remembered that Firefox has a graphics setting: 

    Options → Advanced → Use hardware acceleration when available

Unchecked that option, which had no apparent impact on performance, and the crashes went away along with the display corruption.

Diagnosis: Firefox has issues with hardware acceleration that may be exacerbated by Nvidia Optimus.

Firefox ESR 45.7.0 on a Lenovo ThinkPad T420s running Windows 8.1 x64. Graphics: Intel HD 3000 (9.17.10.2843) and NVIDIA NVS 4200M (10.18.13.5445) Optimus. Because I was getting some Firefox display corruption with default Intel HD graphics​, and since this machine also has an Nvidia adapter with Optimus technology, I configured Optimus to use the Nvidia adapter for Firefox, which fixed the display corruption issue (at the cost of increased power consumption), but then I started getting crashes in plugin-container.exe. Tried disabling extensions, but that did not solve the problem. I switched back to the Intel HD adapter and the corruption returned, but the crashes went away. Not a terrific trade-off, but then I remembered that Firefox has a graphics setting: Options → Advanced → Use hardware acceleration when available Unchecked that option, which had no apparent impact on performance, and the crashes went away along with the display corruption. Diagnosis: Firefox has issues with hardware acceleration that may be exacerbated by Nvidia Optimus.

All Replies (2)

Paul
Paul
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

JNavas
JNavas Question owner
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bp-ed9c35e2-140f-468c-8c71-f26072170124 01/24/2017 10:03 bp-316d2ca3-2316-4424-8a17-09ecd2170123 01/23/2017 09:24 bp-7a3f307a-ecbd-41c4-aefa-f68672170123 01/23/2017 09:13 bp-db806b7a-f144-4c18-9974-e5f672170123 01/23/2017 07:02 bp-0ceab4ec-da70-4f94-a1db-558d02170122 01/22/2017 14:38 bp-0bcf86ff-8e3c-4fdf-81a6-d37a52170122 01/22/2017 07:24 bp-ff4697f3-655b-4184-a0c4-da1872170122 01/22/2017 07:04 bp-5a1bca8f-d213-4089-a4de-ceb622170122 01/22/2017 06:04 bp-b0fac130-3468-4c8d-affa-eae4c2170120 01/20/2017 10:01 bp-954f2790-51be-4711-9b68-db70b2170120 01/20/2017 08:45 bp-d667c3a1-dff3-40c9-b9ed-595eb2170120 01/20/2017 08:33