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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

marandrob
marandrob
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Signature CMFMediaType::GetAudioFormat More Reports Search UUID db1bb040-caf4-4d9e-a937-20d8f0170608 Date Processed 2017-06-08 20:03:57 Uptime 97 seconds (1 minute and 37 seconds) Last Crash 2,750 seconds before submission (45 minutes and 50 seconds) Install Age 1,492,284 seconds since version was first installed (2 weeks, 3 days and 6 hours) Install Time 2017-05-22 13:34:26 Product Firefox Release Channel release Version 53.0.3 Build ID 20170518000419 OS Windows 7 OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 69 stepping 1 | 4 Adapter Vendor ID

0x8086

Adapter Device ID

0x0a16

Startup Crash

False

Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION Crash Address 0x60133feb User Comments Total Virtual Memory 4,294,836,224 bytes (4 GB) Available Virtual Memory 3,676,663,808 bytes (3.42 GB) Available Page File 13,390,303,232 bytes (12.47 GB) Available Physical Memory 4,737,196,032 bytes (4.41 GB) System Memory Use Percentage 44 EMCheckCompatibility

True

App Notes

AdapterVendorID: 0x8086, AdapterDeviceID: 0x0a16, AdapterSubsysID: 06081028, AdapterDriverVersion: 10.18.14.4432 FP(D00-L1000-W00001000-T000) DWrite? DWrite+

Processor Notes processor_ip-172-31-5-205_1317; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang

Signature CMFMediaType::GetAudioFormat More Reports Search UUID db1bb040-caf4-4d9e-a937-20d8f0170608 Date Processed 2017-06-08 20:03:57 Uptime 97 seconds (1 minute and 37 seconds) Last Crash 2,750 seconds before submission (45 minutes and 50 seconds) Install Age 1,492,284 seconds since version was first installed (2 weeks, 3 days and 6 hours) Install Time 2017-05-22 13:34:26 Product Firefox Release Channel release Version 53.0.3 Build ID 20170518000419 OS Windows 7 OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 69 stepping 1 | 4 Adapter Vendor ID 0x8086 Adapter Device ID 0x0a16 Startup Crash False Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION Crash Address 0x60133feb User Comments Total Virtual Memory 4,294,836,224 bytes (4 GB) Available Virtual Memory 3,676,663,808 bytes (3.42 GB) Available Page File 13,390,303,232 bytes (12.47 GB) Available Physical Memory 4,737,196,032 bytes (4.41 GB) System Memory Use Percentage 44 EMCheckCompatibility True App Notes AdapterVendorID: 0x8086, AdapterDeviceID: 0x0a16, AdapterSubsysID: 06081028, AdapterDriverVersion: 10.18.14.4432 FP(D00-L1000-W00001000-T000) DWrite? DWrite+ Processor Notes processor_ip-172-31-5-205_1317; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang

All Replies (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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See:

  • bp-db1bb040-caf4-4d9e-a937-20d8f0170608

That looks like a startup crash with the HTML5 media player or with trying to find whether you have support for a specific media file.

What page(s) are you opening?

Try to start Firefox in Safe Mode to see if that works.

  • Windows: hold down the Shift key while starting Firefox
  • Mac: hold down the Options key while starting Firefox

Try to start Firefox with the about:blank page by creating a copy of the current Firefox desktop shortcut. Add a space and -url "about:blank" to the target field in the Properties.