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Firefox crashes

mwplayer
mwplayer
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I have tried clean-install Firefox 54, but it crashes at startup or in safe mode. Now, I can't even uninstall it. It gives NSIS error.

Crash ID: bp-f5681a24-cf1b-4b50-872a-e4a5f1170629

I have tried clean-install Firefox 54, but it crashes at startup or in safe mode. Now, I can't even uninstall it. It gives NSIS error. Crash ID: bp-f5681a24-cf1b-4b50-872a-e4a5f1170629

Chosen solution

Sorry to hear about the crashes and thank you for the crash report ID.

The crash occurs when Firefox interacts with your Comodo security software. The bug linked to your crash report has this information from earlier today:

Hi everybody,

This reported issue is caused by incompatibility with Microsoft Windows update KB4022716.
Comodo teams is working over the fix. Dates of the Hotfix releases will be published later this week.
Till that Hotfixes we strongly recommend users to not install mentioned Windows update KB4022716.

--
Sergey Kazakov
Development Manager on Comodo Internet Security products

Well, unfortunately, you already got the update. According to Microsoft's article about that update:

This non-security update includes quality improvements. No new operating system features are being introduced in this update.

https://support.microsoft.com/en-us/help/4022716/windows-10-update-kb4022716

So it sounds safe to remove, which I think you might be able to do using the Windows Control Panel "View Installed Updates" (judging from what it's called in Windows 7). I don't know whether there are other workarounds.

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All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Chosen Solution

Sorry to hear about the crashes and thank you for the crash report ID.

The crash occurs when Firefox interacts with your Comodo security software. The bug linked to your crash report has this information from earlier today:

Hi everybody,

This reported issue is caused by incompatibility with Microsoft Windows update KB4022716.
Comodo teams is working over the fix. Dates of the Hotfix releases will be published later this week.
Till that Hotfixes we strongly recommend users to not install mentioned Windows update KB4022716.

--
Sergey Kazakov
Development Manager on Comodo Internet Security products

Well, unfortunately, you already got the update. According to Microsoft's article about that update:

This non-security update includes quality improvements. No new operating system features are being introduced in this update.

https://support.microsoft.com/en-us/help/4022716/windows-10-update-kb4022716

So it sounds safe to remove, which I think you might be able to do using the Windows Control Panel "View Installed Updates" (judging from what it's called in Windows 7). I don't know whether there are other workarounds.