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Can't sign into Mozilla Account

  • 2 replies
  • 3 have this problem
  • 4 views
  • Last reply by cor-el

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Says that I have the wrong password. When I try to choose a new one, it says it will send me an email but I do not get one.

Says that I have the wrong password. When I try to choose a new one, it says it will send me an email but I do not get one.

All Replies (2)

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Hi

Is the verification email in a spam or junk mail folder on your email account?

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Is this about the Firefox account that you use for Firefox Sync?