This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Not able to add exception manually in firefox v 52.1.1

  • 1 reply
  • 3 have this problem
  • 1 view
  • Last reply by Shadow110

SmithaNavin
SmithaNavin
more options

Hi, 

Firefox gives me "Unable to connect" error when i try to access a website. It gives the 'i' symbol next to the web address and does not give an option to add exception. Tried to add the website manually to the exceptions list and it is not letting me either as shown in the screen shot. Please let me know how i can get this issue fixed.
Hi, Firefox gives me "Unable to connect" error when i try to access a website. It gives the 'i' symbol next to the web address and does not give an option to add exception. Tried to add the website manually to the exceptions list and it is not letting me either as shown in the screen shot. Please let me know how i can get this issue fixed.
Attached screenshots

All Replies (1)

Shadow110
Shadow110
more options

Could you please check your system for malware (just in-case) https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware Please keep a copy of the logs if something is found you will need them on anti-malware forum of your choice. Note : Post in 1 forum only.

Reason it does not seem like a reasonable url in the jpeg, also it is nice to know your clean and helps us out.

Please let us know if this solved your issue or if need further assistance.