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Firefox will not close properly; services running in background.

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

miltecso
miltecso
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I recently had a CAC type card company install a security module in my device manager that will not load or unload. Since then my browser sessions will not close properly. Upon close I get notification that firefox is still running and needs to be closed or that it did not close properly and I need to close it through the pop up notification. I have uninstalled/reinstalled but continue to get the same issues. I don't have this issue on other machines for which I sign in to the same firefox account. The only difference on those machines is that this security module is not there.

I recently had a CAC type card company install a security module in my device manager that will not load or unload. Since then my browser sessions will not close properly. Upon close I get notification that firefox is still running and needs to be closed or that it did not close properly and I need to close it through the pop up notification. I have uninstalled/reinstalled but continue to get the same issues. I don't have this issue on other machines for which I sign in to the same firefox account. The only difference on those machines is that this security module is not there.

All Replies (3)

miltecso
miltecso Question owner
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Here are snapshots of the issue

cor-el
cor-el
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  • Top 10 Contributor
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Try to rename/remove the secmode.db file in the Firefox profile folder with Firefox closed.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Modified by cor-el

cor-el
cor-el
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  • Top 10 Contributor
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Please update to Firefox 55.0.1.

  • Help -> About.