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firefox crashes and reset than cant open anymore until i restart computer

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  • Last reply by Paul

Akira101
Akira101
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Firefox will at random times crash and when i tried to open it it will ask to reset it. Once i do that it save an old Firefox data on my desktop, once that happens when i try to open it up again, it goes straight to the same issue to reset it. Also it hangs sometimes when loading pages, even when i click the program to start it would hang and not load up. Than if i click again it says that another Firefox is open.

Firefox will at random times crash and when i tried to open it it will ask to reset it. Once i do that it save an old Firefox data on my desktop, once that happens when i try to open it up again, it goes straight to the same issue to reset it. Also it hangs sometimes when loading pages, even when i click the program to start it would hang and not load up. Than if i click again it says that another Firefox is open.

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Paul
Paul
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.