This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How can I delete a screenshot (consistently fails with error message).

  • 1 reply
  • 5 have this problem
  • 2 views
  • Last reply by ff09

more options

Deleting a screenshot on the web is not to possible from my browser. When clicking the trash symbol and after confirmation, an error box is shown "Error deleting shot". Also the expiration time cannot be set (similar error message). Deleting from other browsers or systems isn't possible (no trash symbol available). Deactivating add-ons didn't help either.

Deleting a screenshot on the web is not to possible from my browser. When clicking the trash symbol and after confirmation, an error box is shown "Error deleting shot". Also the expiration time cannot be set (similar error message). Deleting from other browsers or systems isn't possible (no trash symbol available). Deactivating add-ons didn't help either.

Chosen solution

Here is the solution: screenshots seem currently not work properly, when third party cookies are disabled. As (temporary) solution, enable third party cookies and delete the shots or set the expiration time. More information are available at https://github.com/mozilla-services/screenshots/issues/3581 . Thanks to the Mozilla team form this information!

Read this answer in context 👍 1

All Replies (1)

more options

Chosen Solution

Here is the solution: screenshots seem currently not work properly, when third party cookies are disabled. As (temporary) solution, enable third party cookies and delete the shots or set the expiration time. More information are available at https://github.com/mozilla-services/screenshots/issues/3581 . Thanks to the Mozilla team form this information!