Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

message old version

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by philipp

more options

I'm using a 2017 MacBook Pro running OS 10.13.1 with Firefox Quantum 57.0. Most websites give me an error message that I'm running an old version of Firefox. Sites like Facebook & Twitter will only load partial versions without all features, other sites won't load at all.

I'm using a 2017 MacBook Pro running OS 10.13.1 with Firefox Quantum 57.0. Most websites give me an error message that I'm running an old version of Firefox. Sites like Facebook & Twitter will only load partial versions without all features, other sites won't load at all.

All Replies (1)

more options

hi, your useragent (the information the browser sends to websites to identify its version) - apparently mistakenly - shows you're on firefox version 3.5. probably some sort of toolbar or adware has overwritten it. please see here in order to reset the user-agent settings in firefox and fix this problem: How to reset the default user agent on Firefox