This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Type in url press return nothing happens. Type in URl press refresh button, nothing happens.

  • 1 reply
  • 4 have this problem
  • 1 view
  • Last reply by philipp

Impertior
Impertior
more options

Windows 10. Neither return nor refresh work. Just sits there as if nothing has been entered. Shortcuts work. If I go in via google search that works. Ditto Yahoo. Nothing else does.

Windows 10. Neither return nor refresh work. Just sits there as if nothing has been entered. Shortcuts work. If I go in via google search that works. Ditto Yahoo. Nothing else does.

Chosen solution

hi Impertior, another user has linked a problem with similar symptoms to an old version of trusteer being installed on the affected device here: https://support.mozilla.org/en-US/questions/1186380

not sure, but perhaps something similar (interfering security program) is happening in your case as well...

Read this answer in context 👍 0

All Replies (1)

philipp
philipp
  • Moderator
more options

Chosen Solution

hi Impertior, another user has linked a problem with similar symptoms to an old version of trusteer being installed on the affected device here: https://support.mozilla.org/en-US/questions/1186380

not sure, but perhaps something similar (interfering security program) is happening in your case as well...