This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 reply
  • 2 have this problem
  • 6 views
  • Last reply by FredMcD

more options

Crash ID: bp-280d2eb8-4c68-4a39-a417-f245e1171127

This is the most recent of the crash reports sent (many on the same day). Firefox is crashing every time I open it. It started yesterday as I was trying to click a link to reply to a gmail message, then started crashing even before I could view gmail. Other tabs crashed, too. I have followed troubleshooting protocol to use safe mode, etc., with no improvement. Yes, I have the latest version installed. I remember an update notification about a week ago and it's been working fine until yesterday.

Crash ID: bp-280d2eb8-4c68-4a39-a417-f245e1171127 This is the most recent of the crash reports sent (many on the same day). Firefox is crashing every time I open it. It started yesterday as I was trying to click a link to reply to a gmail message, then started crashing even before I could view gmail. Other tabs crashed, too. I have followed troubleshooting protocol to use safe mode, etc., with no improvement. Yes, I have the latest version installed. I remember an update notification about a week ago and it's been working fine until yesterday.

All Replies (1)

more options

bp-280d2eb8-4c68-4a39-a417-f245e1171127 Signature: mozilla::dom::HTMLFormControlsCollectionBinding:: CreateInterfaceObjects

KERNELBASE.dll = Microsoft


Perform a System File Check to fix corrupted system files

Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93