This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Picture download on tablet (Android 7.0, Firefox 57.0.1) does not work

  • 7 replies
  • 7 have this problem
  • 9 views
  • Last reply by salkiniqbal

more options

Hei there, now do I do have a tablet (Samsung, Galaxy S2, 9,7) with Android 7.0 and Firefox 57.0.1 And a problem, too: picture download does not work. I can tap on a photo or picture at any website, then there opens a menu with the option "download picture". So I tap on that option - and nothing happened. The picture does not appear. It does not appear anywhere on the tablet. Can anybody here be so kind and can help me with that?

Hei there, now do I do have a tablet (Samsung, Galaxy S2, 9,7) with Android 7.0 and Firefox 57.0.1 And a problem, too: picture download does not work. I can tap on a photo or picture at any website, then there opens a menu with the option "download picture". So I tap on that option - and nothing happened. The picture does not appear. It does not appear anywhere on the tablet. Can anybody here be so kind and can help me with that?

All Replies (7)

more options

Verify that you have allowed Firefox to have access to storage or SDcard depending on what your phone names the permission.

  • Open the Android Settings App
  • Open the Applications item
  • Scroll to find Firefox and tap on it
  • This will open the Android Setting Application info view
  • On that view or linked off it will be the permission for storage
  • verify that Firefox has been granted the storage setting
more options

Many thanks for your answer! Storage pemissions for Firefox have been enabled (only this one - so should I give permissions to the other items, such as camera, contacts, mikrophone and so on?). But it seems not possible to decide, where to put the pictures. There is no question, where to download them.

Modified by Tenba

more options

I have two strange documents on my device, add you screenshots of them. Perhaps there is something important?

Modified by Tenba

more options

Can anybody help with that, please?

Modified by Tenba

more options

This problem still exists and I would be glad, if anybody here could help.

more options

Found help. Thread can be deleted.

Modified by Tenba

more options

Use Firefox nightly