This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why can't I play a purchased video on Amazon?

  • 1 reply
  • 2 have this problem
  • 4 views
  • Last reply by Shadow110

JamesGrantGoldin
JamesGrantGoldin
more options

I keep getting this response: A later version of Mozilla Firefox is required for Amazon Video. To update, click the menu button (three horizontal stripes) on the web browser toolbar, click About Firefox, and then click Restart to update Firefox.

When I click on About Firefox I'm told that I'm up to date - no restart is available,

I keep getting this response: A later version of Mozilla Firefox is required for Amazon Video. To update, click the menu button (three horizontal stripes) on the web browser toolbar, click About Firefox, and then click Restart to update Firefox. When I click on About Firefox I'm told that I'm up to date - no restart is available,

All Replies (1)

Shadow110
Shadow110
more options

Try clearing your cache and all Amazon related cookies. Test .............

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Advanced > General)
  • plugins are not affected
  • preferences are not affected

TEST............