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Firefox crashes

  • 7 replies
  • 2 have this problem
  • 7 views
  • Last reply by FredMcD

S_W_W
S_W_W
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Firefox never starts.

crash file contents: crash.main.2 1517600479 9e2474f4-d7bd-436c-a5b8-cc4d85e2c01c ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=58.0.1&buildid=20180128191252 StartupTime=1517600474 SafeMode=0 ProductName=Firefox Vendor=Mozilla InstallTime=1517595345 CPUMicrocodeVersion=0xb00001f ReleaseChannel=release Version=58.0.1 StartupCrash=1 BuildID=20180128191252 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} CrashTime=1517600479 UptimeTS=53.73801 SecondsSinceLastCrash=243 BlockedDllList= SystemMemoryUsePercentage=31 TotalVirtualMemory=8796092891136 AvailableVirtualMemory=8794782867456 TotalPageFile=8587096064 AvailablePageFile=7191273472 TotalPhysicalMemory=4294500352 AvailablePhysicalMemory=2939125760 MozCrashReason=MOZ_RELEASE_ASSERT(globalObj) ThreadIdNameMapping=4488:"Gecko_IOThread",4248:"Timer",2224:"Link Monitor",5660:"Socket Thread",6040:"JS Watchdog",

Firefox never starts. crash file contents: crash.main.2 1517600479 9e2474f4-d7bd-436c-a5b8-cc4d85e2c01c ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=58.0.1&buildid=20180128191252 StartupTime=1517600474 SafeMode=0 ProductName=Firefox Vendor=Mozilla InstallTime=1517595345 CPUMicrocodeVersion=0xb00001f ReleaseChannel=release Version=58.0.1 StartupCrash=1 BuildID=20180128191252 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} CrashTime=1517600479 UptimeTS=53.73801 SecondsSinceLastCrash=243 BlockedDllList= SystemMemoryUsePercentage=31 TotalVirtualMemory=8796092891136 AvailableVirtualMemory=8794782867456 TotalPageFile=8587096064 AvailablePageFile=7191273472 TotalPhysicalMemory=4294500352 AvailablePhysicalMemory=2939125760 MozCrashReason=MOZ_RELEASE_ASSERT(globalObj) ThreadIdNameMapping=4488:"Gecko_IOThread",4248:"Timer",2224:"Link Monitor",5660:"Socket Thread",6040:"JS Watchdog",

All Replies (7)

philipp
philipp
  • Moderator
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hi, could you press windows-key+R and open: %localappdata% a windows explorer window should open up - in there delete the folder labelled "Mozilla" and see if you can start firefox normally afterwards.

S_W_W
S_W_W Question owner
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Thanks for the reply, but the same thing happens.

FredMcD
FredMcD
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Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

S_W_W
S_W_W Question owner
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I cannot start in safe mode either.

crash.main.2 1517605305 a08a9cbf-08b6-4123-b234-fa40eb0815a1 ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=58.0.1&buildid=20180128191252 StartupTime=1517605300 SafeMode=0 ProductName=Firefox Vendor=Mozilla InstallTime=1517595345 CPUMicrocodeVersion=0xb00001f ReleaseChannel=release Version=58.0.1 StartupCrash=1 BuildID=20180128191252 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} CrashTime=1517605305 UptimeTS=53.75711 SecondsSinceLastCrash=60 BlockedDllList= SystemMemoryUsePercentage=31 TotalVirtualMemory=8796092891136 AvailableVirtualMemory=8794782867456 TotalPageFile=8587096064 AvailablePageFile=7186948096 TotalPhysicalMemory=4294500352 AvailablePhysicalMemory=2950529024 MozCrashReason=MOZ_RELEASE_ASSERT(globalObj) ThreadIdNameMapping=4408:"Gecko_IOThread",844:"Timer",6068:"Link Monitor",312:"Socket Thread",5632:"JS Watchdog",


crash.main.2 1517605245 ec8b061c-d12e-4e98-a32b-613fd54df189 ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=58.0.1&buildid=20180128191252 StartupTime=1517605240 SafeMode=0 ProductName=Firefox Vendor=Mozilla InstallTime=1517595345 CPUMicrocodeVersion=0xb00001f ReleaseChannel=release Version=58.0.1 StartupCrash=1 BuildID=20180128191252 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} CrashTime=1517605245 UptimeTS=53.74725 SecondsSinceLastCrash=481 BlockedDllList= SystemMemoryUsePercentage=31 TotalVirtualMemory=8796092891136 AvailableVirtualMemory=8794780770304 TotalPageFile=8587096064 AvailablePageFile=7189970944 TotalPhysicalMemory=4294500352 AvailablePhysicalMemory=2956226560 MozCrashReason=MOZ_RELEASE_ASSERT(globalObj) ThreadIdNameMapping=5984:"Gecko_IOThread",3328:"Timer",5680:"Link Monitor",5996:"Socket Thread",5972:"JS Watchdog",


crash.main.2 1517604764 22067f6b-c51b-4b73-83af-d6f361436e46 ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=58.0.1&buildid=20180128191252 StartupTime=1517604759 SafeMode=0 ProductName=Firefox Vendor=Mozilla InstallTime=1517595345 CPUMicrocodeVersion=0xb00001f ReleaseChannel=release Version=58.0.1 StartupCrash=1 BuildID=20180128191252 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} CrashTime=1517604764 UptimeTS=54.83612 SecondsSinceLastCrash=42 BlockedDllList= SystemMemoryUsePercentage=30 TotalVirtualMemory=8796092891136 AvailableVirtualMemory=8794782867456 TotalPageFile=8587096064 AvailablePageFile=7221772288 TotalPhysicalMemory=4294500352 AvailablePhysicalMemory=2981363712 MozCrashReason=MOZ_RELEASE_ASSERT(globalObj) ThreadIdNameMapping=5688:"Gecko_IOThread",4224:"Timer",5620:"Link Monitor",5672:"Socket Thread",5692:"JS Watchdog",


crash.main.2 1517604722 77c91178-68dd-491c-9163-964dfe17fdd3 ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=58.0.1&buildid=20180128191252 StartupTime=1517604716 SafeMode=0 ProductName=Firefox Vendor=Mozilla InstallTime=1517595345 CPUMicrocodeVersion=0xb00001f ReleaseChannel=release Version=58.0.1 StartupCrash=1 BuildID=20180128191252 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} CrashTime=1517604722 UptimeTS=59.20897 SecondsSinceLastCrash=2203 BlockedDllList= SystemMemoryUsePercentage=30 TotalVirtualMemory=8796092891136 AvailableVirtualMemory=8794782867456 TotalPageFile=8587096064 AvailablePageFile=7256162304 TotalPhysicalMemory=4294500352 AvailablePhysicalMemory=3002994688 MozCrashReason=MOZ_RELEASE_ASSERT(globalObj) ThreadIdNameMapping=5324:"Gecko_IOThread",5308:"Timer",3960:"Link Monitor",5300:"Socket Thread",236:"JS Watchdog",


crash.main.2 1517602519 cbd33fbb-1cb5-493c-b9ea-6f717a2ff2be ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=58.0.1&buildid=20180128191252 StartupTime=1517602514 SafeMode=0 ProductName=Firefox Vendor=Mozilla InstallTime=1517595345 CPUMicrocodeVersion=0xb00001f ReleaseChannel=release Version=58.0.1 StartupCrash=1 BuildID=20180128191252 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} CrashTime=1517602519 UptimeTS=58.43503 SecondsSinceLastCrash=103 BlockedDllList= SystemMemoryUsePercentage=31 TotalVirtualMemory=8796092891136 AvailableVirtualMemory=8794782867456 TotalPageFile=8587096064 AvailablePageFile=7119040512 TotalPhysicalMemory=4294500352 AvailablePhysicalMemory=2933788672 MozCrashReason=MOZ_RELEASE_ASSERT(globalObj) ThreadIdNameMapping=5692:"Gecko_IOThread",5696:"Timer",5700:"Link Monitor",5704:"Socket Thread",5708:"JS Watchdog",


crash.main.2 1517602416 e6ae1370-e2ef-498e-8a65-cf33c8d2ee15 ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=58.0.1&buildid=20180128191252 StartupTime=1517602410 SafeMode=0 ProductName=Firefox Vendor=Mozilla InstallTime=1517595345 CPUMicrocodeVersion=0xb00001f ReleaseChannel=release Version=58.0.1 StartupCrash=1 BuildID=20180128191252 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} CrashTime=1517602416 UptimeTS=54.055789999 SecondsSinceLastCrash=1270 BlockedDllList= SystemMemoryUsePercentage=31 TotalVirtualMemory=8796092891136 AvailableVirtualMemory=8794782867456 TotalPageFile=8587096064 AvailablePageFile=7194509312 TotalPhysicalMemory=4294500352 AvailablePhysicalMemory=2944278528 MozCrashReason=MOZ_RELEASE_ASSERT(globalObj) ThreadIdNameMapping=896:"Gecko_IOThread",4088:"Timer",3216:"Link Monitor",5968:"Socket Thread",3472:"JS Watchdog",

FredMcD
FredMcD
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FredMcD said

If you can't get Firefox to open, you will have to do this the hard way.
S_W_W
S_W_W Question owner
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What's the hard way?

FredMcD
FredMcD
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If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.