Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't open hotmail emails in web browser

  • 1 reply
  • 5 have this problem
  • 1 view
  • Last reply by philipp

more options

I can log into my hotmail account fine. However, when i open an email and then try to click on a link in that email i.e email from youtube with a video link. The email closes and goes straight back to the inbox screen. I have tried updating firefox, restarting computer but it still happens. I did open my hotmail account via google chrome and it works just fine, so i can only assume the issue is with firefox and not hotmail. Any ideas as to how to fix this as i don't want to switch to ggogle chrome if i dont have to

I can log into my hotmail account fine. However, when i open an email and then try to click on a link in that email i.e email from youtube with a video link. The email closes and goes straight back to the inbox screen. I have tried updating firefox, restarting computer but it still happens. I did open my hotmail account via google chrome and it works just fine, so i can only assume the issue is with firefox and not hotmail. Any ideas as to how to fix this as i don't want to switch to ggogle chrome if i dont have to

Chosen solution

hi, please update to firefox 58.0.2 which contains a fix for this problem.

Update Firefox to the latest release

Read this answer in context 👍 1

All Replies (1)

more options

Chosen Solution

hi, please update to firefox 58.0.2 which contains a fix for this problem.

Update Firefox to the latest release