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Followed steps for error message. Deleted an item. Cannot re-do it. Please help!

  • 1 reply
  • 1 has this problem
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  • Last reply by Adelaa

Adelaa
Adelaa
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Hi, as it happens every few months (why???), this time again all 4 of my Thunderbird accounts stopped sending/receiving! I contacted my servers. They had no blockage no other interference. I went to support.mozilla.org and followed their instructions:

"Tools >Options >Security panel >passwords >saved passwords....Click on the relevant account and then click Remove. Close and re-open Thunderbird. You will be prompted to enter a new password for the account."

I did see there my 4 hidden passwords but also my 4 email addresses. I wanted to edit 2 of them which were wrong. There was no edit. Only remove. I removed the 2 wrong ones but found no prompt to enter correct passwords and addresses. I then closed and re-opened Thunderbird but still didn't see where to correct these items.

I don't know how this could be the reason for my not sending/receiving since the emails were working ok in the past with this page just as I found it now...Anybody knows please? Thanx a lot!

Hi, as it happens every few months (why???), this time again all 4 of my Thunderbird accounts stopped sending/receiving! I contacted my servers. They had no blockage no other interference. I went to support.mozilla.org and followed their instructions: "Tools >Options >Security panel >passwords >saved passwords....Click on the relevant account and then click Remove. Close and re-open Thunderbird. You will be prompted to enter a new password for the account." I did see there my 4 hidden passwords but also my 4 email addresses. I wanted to edit 2 of them which were wrong. There was no edit. Only remove. I removed the 2 wrong ones but found no prompt to enter correct passwords and addresses. I then closed and re-opened Thunderbird but still didn't see where to correct these items. I don't know how this could be the reason for my not sending/receiving since the emails were working ok in the past with this page just as I found it now...Anybody knows please? Thanx a lot!

All Replies (1)

Adelaa
Adelaa Question owner
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In case it's important that you see the error messages:

Sending of username did not succeed. Mail server pop.rcn.com responded: Auth-Status: Invalid login or password

Then I clicked "OK" to re-enter but got this before I had the chance to re-enter:

Login to server pop.rcn.com failed.

And underneath 3 buttons: Retry Enter new password Cancel

Retry: Didn't work.

I then tried to, again, delete the email addy and password and re-enter them (when it let me), and.....it sent me to the original error message!!! Such a merry-go-round!!!  :(