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Sometimes when I open a tab it doesn't display most images, words, and links.

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  • Last reply by Shadow110

Hoyin1212
Hoyin1212
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When I open firefox, the first tab is fine. I can open any websites and they load fine. The problem starts when I open a second tab or click on a link from a different application. The page loads with background colors but doesn't display and links, and any text that you enter can't be seen. I have tried other browsers and they work fine, and I have had this problem with many websites. The screenshot that I'm using is the second tab I opened (I closed the first tab).

When I open firefox, the first tab is fine. I can open any websites and they load fine. The problem starts when I open a second tab or click on a link from a different application. The page loads with background colors but doesn't display and links, and any text that you enter can't be seen. I have tried other browsers and they work fine, and I have had this problem with many websites. The screenshot that I'm using is the second tab I opened (I closed the first tab).

Chosen solution

HI, there appears to be an issue that only affects users who have turned off Cleartype Font rendering within their Windows Settings. So a workaround for the moment would either be to turn Cleartype back on or disabling hardware acceleration in Firefox: https://support.mozilla.org/en-US/kb/performance-settings Suggest Open Win10 Settings and run Cleartype by searching for Cleartype.

fyi : your have a AMD Radeon R9 200 Series Video Card and there are updates monthly for it. Last update was driverDate: 9-22-2017 and it can be updated from it's Icon lower right in the Task Bar. If it not there, it should be and will need to update to get it back.

Please let us know if this solved your issue or if need further assistance.

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Shadow110
Shadow110
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Chosen Solution

HI, there appears to be an issue that only affects users who have turned off Cleartype Font rendering within their Windows Settings. So a workaround for the moment would either be to turn Cleartype back on or disabling hardware acceleration in Firefox: https://support.mozilla.org/en-US/kb/performance-settings Suggest Open Win10 Settings and run Cleartype by searching for Cleartype.

fyi : your have a AMD Radeon R9 200 Series Video Card and there are updates monthly for it. Last update was driverDate: 9-22-2017 and it can be updated from it's Icon lower right in the Task Bar. If it not there, it should be and will need to update to get it back.

Please let us know if this solved your issue or if need further assistance.