This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Websites don't play any sound, despite sound being turned on

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by Shadow110

Lunadesu
Lunadesu
more options

I was watching some videos last night, without having any issues. This morning however, when I got up and wanted to play a video, I had no sound. I thought that just that video had no sound, perhaps. So I went to a different website to check a video which should have sound, but it was mute as well.

Then I went to see if maybe the sound on my PC is muted, however the Mixer is turned up and I'm getting sound from all other sources.

When I play something that should have sound, the Mixer also gives off no sign of sound being played from Firefox, so it's not like I'm just not hearing the sound.

I'm using a 64-Bit Win7 and Firefox 59.0.2

I was watching some videos last night, without having any issues. This morning however, when I got up and wanted to play a video, I had no sound. I thought that just that video had no sound, perhaps. So I went to a different website to check a video which should have sound, but it was mute as well. Then I went to see if maybe the sound on my PC is muted, however the Mixer is turned up and I'm getting sound from all other sources. When I play something that should have sound, the Mixer also gives off no sign of sound being played from Firefox, so it's not like I'm just not hearing the sound. I'm using a 64-Bit Win7 and Firefox 59.0.2

All Replies (1)

Shadow110
Shadow110
more options

Hi, please try this info : VIDEO AUDIO

Please let us know if this solved your issue or if need further assistance.