We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

New Thundebird has No Help option on headings,

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by ebenezer

ebenezer
ebenezer
more options

When my Thunderbird failed to function, I was advised to make a new account on my computer and download a new version of Thunderbird on to it, which I did, but my previous profiles folder somehow got deleted and I had no contacts. It was very difficult to manage two accounts as I found the new "person" could not use my programs under my account and I had to keep switching back. Searching my USB hard drive I use to back up my documents, I found a slightly older Profiles folder. As I only want one account on my computer I went back into that, deleted the defunct Thunderbird and installed the latest version for Windows 7. I carefully copied my profiles folder into where it should be through the C:\ drive - etc. etc. Opened my new Thunderbird and it now has two lots of profiles, so I deleted the new one, but it still won't work, there is nothing there. The new version is so different its hard to find my way round it.

What can i do about Thunderbird not reacting to my previous profile? Can I copy the contents of my old folder into the new folder created by Thunderbird?

When my Thunderbird failed to function, I was advised to make a new account on my computer and download a new version of Thunderbird on to it, which I did, but my previous profiles folder somehow got deleted and I had no contacts. It was very difficult to manage two accounts as I found the new "person" could not use my programs under my account and I had to keep switching back. Searching my USB hard drive I use to back up my documents, I found a slightly older Profiles folder. As I only want one account on my computer I went back into that, deleted the defunct Thunderbird and installed the latest version for Windows 7. I carefully copied my profiles folder into where it should be through the C:\ drive - etc. etc. Opened my new Thunderbird and it now has two lots of profiles, so I deleted the new one, but it still won't work, there is nothing there. The new version is so different its hard to find my way round it. What can i do about Thunderbird not reacting to my previous profile? Can I copy the contents of my old folder into the new folder created by Thunderbird?

All Replies (1)

ebenezer
ebenezer Question owner
more options

I found the headings after a while. I am not so quick as youngsters who have grown up with computers and find their way round things so quickly :) I restored the deleted profiles folder from the recycled bin, so have the new and the old one in the profiles folder but would like some advice about copying the contents of the old file into the new one please.