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Thunderbird will not sent emails to multiple recipients. Error message says "the size of the message exceeds a temporary size limit of the server.

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  • Last reply by CKCK76

CKCK76
CKCK76
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I am new to Thunderbird. Switched recently when my old Windows Live Mail stopped working. My email server is Spectrum. The problem that I am having with Thunderbird is that it won't send emails to multiple recipients. Two or three, yes. But a large number of recipients, no. I get an error message: "the size of the message you are trying to send exceeds a temporary size limit of the server. The message was not sent. try to reduce the message size or wait some time and try again. 4.1.1nbto:11 too many rcpts 10E2210". I am not sending attachments. The annoying thing is that the email shows up in my sent box as being sent. I have started blind-copying myself and I do not receive the email. This is really not acceptable as 50% of my emailing is to long lists of recipients. I have called Spectrum and the response is that as long as I can successfully send the emails through Spectrum.net, it is not a problem at their end. I'd appreciate some help with this. Thanks.

I am new to Thunderbird. Switched recently when my old Windows Live Mail stopped working. My email server is Spectrum. The problem that I am having with Thunderbird is that it won't send emails to multiple recipients. Two or three, yes. But a large number of recipients, no. I get an error message: "the size of the message you are trying to send exceeds a temporary size limit of the server. The message was not sent. try to reduce the message size or wait some time and try again. 4.1.1nbto:11 too many rcpts 10E2210". I am not sending attachments. The annoying thing is that the email shows up in my sent box as being sent. I have started blind-copying myself and I do not receive the email. This is really not acceptable as 50% of my emailing is to long lists of recipients. I have called Spectrum and the response is that as long as I can successfully send the emails through Spectrum.net, it is not a problem at their end. I'd appreciate some help with this. Thanks.

All Replies (2)

Matt
Matt
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  • Top 10 Contributor
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Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
CKCK76
CKCK76 Question owner
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Application Basics 

   Name: Thunderbird
   Version: 52.7.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.7.0
   Profile Folder: Open Folder

             (Local drive)
   Application Build ID: 20180322145026
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) mobile.charter.net:993, SSL, passwordCleartext
     OUTGOING: , mobile.charter.net:587, SSL, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

 Crash Reports

 Extensions
   Lightning, 5.4.7, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     accessibility.lastLoadDate: 1524173737
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     extensions.lastAppVersion: 52.7.0
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 4f2acc3d-6497-4ed2-b44f-3671374af39
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     media.gmp.storage.version.observed: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1524089846
     places.history.expiration.transient_current_max_pages: 122334
     security.sandbox.content.tempDirSuffix: {3cf4bc51-e33d-4d14-b68f-c76abcbfb49e}

 Graphics

     GPU #1
     Description: Intel(R) HD Graphics 5500
     Vendor ID: 0x8086
     Device ID: 0x1616
     RAM: Unknown
     Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
     Driver Version: 20.19.15.4549
     Driver Date: 11-10-2016

     Features
     Direct2D: false
     DirectWrite: true (10.0.16299.334)
     WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)

     AzureCanvasBackend: skia
     AzureCanvasAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: skia

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.13.1
     4.13.1

     NSS
     3.28.6
     3.28.6

     NSS Util
     3.28.6
     3.28.6

     NSS SSL
     3.28.6
     3.28.6

     NSS S/MIME
     3.28.6
     3.28.6

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