This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How did hacker pass your rotectiong if pop up is on to block

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by FredMcD

more options

Login yesterday to MSN,com screen reveals Outlook. Clicked on Outlook and a RED screen popped up saying FIREFOX VIRUS ALERT with verbal orders on phone number to call and not to turn off pc. The screen became locked,

Login yesterday to MSN,com screen reveals Outlook. Clicked on Outlook and a RED screen popped up saying FIREFOX VIRUS ALERT with verbal orders on phone number to call and not to turn off pc. The screen became locked,

All Replies (2)

more options

. Whenever you get a message / popup like that;

DO NOT USE ANY OF THE PROVIDED LINKS OR ANY PHONE NUMBERS ! !

Such messages are only Spam that could lead you to Fake Support. Not only can they damage or hack your system, they charge you to do so.

You can report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}

more options

A way out of a trap page is to (force it if needed) Close Firefox. Wait about 20 seconds for Firefox to finish closing. Right-click on the Firefox icon and select Open New Window. +++++++++++++++++++++++++++++++++ Sometimes this works. If it opens, close it by Menu > File > Exit. This will flush out that web page from the Session Store.