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site log data lost on computer after login problems

  • 3 replies
  • 1 has this problem
  • 3 views
  • Last reply by dominiksaj

dominiksaj
dominiksaj
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While problems with account login, (site data list was empty), one site log data was saved as one and only, and after logging on FF account I don't have previous site login data, just the new one. Probably new password file was created, and unfortunately FF Sync doesn't change it, it doesn't download log data from account.

While problems with account login, (site data list was empty), one site log data was saved as one and only, and after logging on FF account I don't have previous site login data, just the new one. Probably new password file was created, and unfortunately FF Sync doesn't change it, it doesn't download log data from account.

All Replies (3)

guigs
guigs
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I am sorry to hear that the log data was lost. In order to better help you, can you confirm if the login was for Firefox Sync or another website?

If the logins were lost you can check to see if passwords were selected to be synced from the Firefox Account preferences in your Firefox preferences menu.

You might also check to see if the feature to auto fill forms is selected, and the saved logins in the passwords menu. Please see these articles for more details:

FredMcD
FredMcD
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In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 29.0.0.171

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

dominiksaj
dominiksaj Question owner
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I have those login data synced on my mobile phone, but when I sync my computer FF it doesn't take those data back. How to do that?